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ST-Editor_error.jpg

Dear List Members,

Please apologize me for writing in English.

I have a problem with Editor client on a workstation. I made the connection to the database, but when I try to start the Editor client I obtain the error (screenshot in the attachement):

"Error message not found!(e32766)
NLS.GetAllLanguages : Error reading configuration client config"

The reintallation of client on this workstations gives no effect (after reinstallation I got the same error).

Have you met the similiar error?

Regards,

Jack

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Hi Jack,

did you have access to the NLS Path on the server ?

Did other clients work correct ?

Regards,
Christian

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Hi Christian,

Thank you for the answer.

Zitat:

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Original erstellt von ChristianS:
did you have access to the NLS Path on the server ?

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In other words: is there an access from "Network Neighborhood" to the SmarTeamNLS directory on the machine that is SmarTeam server?

Answer: Yes (I can access this directory via "Network Neighborhood" from the workstation at which this error occurs).

Zitat:

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Did other clients work correct ?
Christian

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Yes. This error occurs only at one workstation, the others work OK.

Regards,

Jack

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Hello,

we have the same problem. While installing Smarteam R12 SP5, .NET Framework 1.1 is automatically installed within the install wizard.

After installing the new ver .NET Framework 1.1 SP1, bevor we removed the old one, we get this error message below:

"Error message not found!(e32766)
NLS.GetAllLanguages : Error reading configuration client config"

Till now we have no solution for that. Installing the old version, the same error message.

What helps is a reinstalling of the Smarteam. Then , Smarteam is also working with the new version of .Net.

I hope we will found soon a better solution.

We don't know what the deinstallation of the old version is removing, which is later not working with the new .Net SP1.

Regards
Rene Moergeli

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Dear Rene,

Thank you for your answer.

I have worse situation, because even reinstallation of ST did not help. I had to reinstall the whole OS :-( It works :-|

Regards,

Jack

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Rene,

One more thing.

SmarTeam describes this error at their support WWW page (
https://support.smarteam.com/V5R13_installation_known_issues.htm)

They writes:

Q: Why do I get an error NLS.GetAllLanguages (e32766) when launching SmarTeam application after installation ? 
 
A: This error usually appears when there is some kind of a mix in the registry in regards to the registered .NET assemblies (DLLs).

The best way to resolve this issue is to use the FileMon and RegMon utilities which shows you which files are being accessed when running an application (it is available for free from www.sysinternals.com).

If you can run this utility before running SMARTEAM there and use the filter to show only messages for the smarteam.exe process, run EDR and send us the log file we can tell which entries in the registry to fix.

Regards,

Jack

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